Privacy Policy

This privacy framework applies to browsing on nexonutricin.pro, purchasing formulations or supplements on this platform, and direct communications received. It does not govern linked external platforms, which are subject to their own policy terms.

The data controller is Nexonutricin S.A.S., located at Calle 18 No. 8-43, Oficina 202, Pereira, 660002, Colombia. Privacy inquiries or requests should be sent to [email protected] or communicated by calling +57 333 879 6593.

Merchant

Nexonutricin S.A.S.

Registered address

Calle 18 No. 8-43, Oficina 202, Pereira, 660002, Colombia

Email

[email protected]

Phone

+57 333 879 6593

Data collection is strictly limited to fields essential for the specified technical or contractual purpose.

3.1 Information you provide directly

Name, delivery postal address, email address, and contact phone number provided during ordering; text of submitted inquiries or reviews. These are retained throughout logistical handling and the mandatory statutory tax period; communications are kept for a maximum of 3 years following the last interaction.

3.2 Payment and transaction data

Purchase identifier, purchased product references, invoiced amounts, payment method, and dispatch status. This platform does not collect passwords or credit card details. These records are retained for the period required by accounting regulations.

3.3 Automatically collected information

IP address, device and browser specifications, record of visited pages, referral source, and timestamps, captured by the server and cookies detailed in the Cookie Policy. These remain in system logs for 30 days and up to 14 months in aggregated analytics.

3.4 Marketing and advertising data

Campaign identifier, advertisement, or referral link leading to the website, stored solely for operational order attribution. This is retained for a period of up to 90 days.

3.5 Data provided by affiliated service providers

Logistics status updates provided by the courier service and settlement notices issued by the financial institution, linked to the order number.

3.6 Children

The platform is not intended for individuals under 18 years of age. Information relating to this demographic is not intentionally collected; legal guardians may contact [email protected] to request the immediate deletion of records.

Full name, delivery address, email address, and phone number are essential data points required to process the order and coordinate delivery. Omitting them prevents the purchase from being completed. All other fields are optional.

• To process, dispatch, and administratively document the order, as well as handle potential returns or refunds.
• To address customer support inquiries and provide delivery status updates via email or SMS.
• To ensure the operational integrity of the infrastructure, prevent fraudulent transactions, and measure portal activity.
• To send commercial communications only upon explicit request; each notification includes a direct mechanism to unsubscribe.
• To fulfill regulatory requirements, particularly maintaining billing records and tax documentation.

We do not sell user data under any circumstances. Transfer is restricted to the data processors specified below, who are contractually bound by our operational guidelines.

6.1 Payment processing

The entity handling the selected payment method receives the information necessary to register the transaction and settle the charge.

6.2 Shipping and fulfilment partners

The transport and logistics carrier receives the customer name, physical address, and contact phone number to complete physical delivery of the products and communicate shipment status.

6.3 Service providers

Cloud infrastructure providers, email platforms, and technical support applications process information acting as data processors.

6.4 Advertising and analytics partners

Analytics and advertising measurement tools, enabled only with explicit consent, transfer browsing metrics to their providers in accordance with the Cookie Policy.

6.5 Legal and regulatory disclosures

Personal information will be disclosed when required by legal mandate or when necessary to protect legitimate interests, such as in legal disputes regarding an order.

6.6 Business transfers

In the event of a corporate transfer, merger, or acquisition, customer records will be transferred to the successor entity under identical protective safeguards.

Where processing occurs outside Colombia by service partners, the transfer is based on official adequacy decisions or approved standard contractual clauses that maintain appropriate security levels.

Pursuant to Ley 1581 de 2012, you are entitled to derechos del titular (habeas data).

8.1 Rights of access, rectification, erasure, and portability

You may request access to your stored records, correct inaccuracies, request their deletion, obtain an export in a structured format, restrict or object to processing, and revoke prior consents without retroactive effect.

8.2 Marketing choices

Each promotional email includes a direct unsubscribe mechanism. In addition, consent for analytical or marketing cookies can be withdrawn at any time through the cookie settings panel.

8.3 Exercising your rights

Direct your formal request to [email protected]. Reliable proof of identity may be required, and a response will be provided within 30 days. You may also lodge a complaint with the competent supervisory authority in Colombia.

The website operates under HTTPS encryption. Commercial data is stored in databases with strict access controls, restricted to personnel and processors authorized for the described functions. Account passwords and credit card numbers are neither captured nor stored.

Order and billing information is retained for the period mandated by tax and accounting legislation before being deleted. Support inquiries are kept for up to 3 years after the last communication. Server logs expire after 30 days, and aggregated statistics after 14 months. Marketing consents remain valid until revoked.

Hyperlinks to third-party domains, social media platforms, or payment gateways lead to environments governed by external policies. We assume no responsibility for data processing performed by these providers.

This policy is periodically reviewed to reflect operational changes or regulatory updates. The applicable version at any given time is the one published at this address, with its last updated date indicated in the header.